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Emotional Intelligence in Tourism and Hospitality Erdogan Koc
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Emotional Intelligence in Tourism and Hospitality
Erdogan Koc
Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.
168 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2019. gada 16. aprīlis |
| ISBN13 | 9781786398314 |
| Izdevēji | CABI Publishing |
| Lapas | 168 |
| Izmēri | 242 × 164 × 10 mm · 432 g |
| Valoda | Angļu |
| Redaktors | Koc, Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) |
