Pastāsti draugiem par šo preci:
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) H. David Sherman 2006 edition
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
H. David Sherman
The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
328 pages, 63 black & white tables, biography
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2014. gada 20. novembris |
| ISBN13 | 9781461498056 |
| Izdevēji | Springer-Verlag New York Inc. |
| Lapas | 328 |
| Izmēri | 155 × 235 × 19 mm · 494 g |
| Valoda | Angļu |