H. David Sherman
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) H. David Sherman 2006 edition

Name: Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
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Author: H. David Sherman

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Paperback Book

2006 edition

(2014) € 110,49

Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

H. David Sherman

2006 edition

The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

328 pages, 63 black & white tables, biography

Mediji	Grāmatas Book
Izlaists	2006. gada 29. jūnijs
ISBN13	9780387332116
Izdevēji	Springer-Verlag New York Inc.
Lapas	328
Izmēri	182 × 239 × 28 mm · 739 g
Valoda	Angļu