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Delighting Customers: How to build a customer-driven organization P. Donovan Softcover reprint of the original 1st ed. 1994 edition
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Delighting Customers: How to build a customer-driven organization
P. Donovan
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven.
243 pages, black & white illustrations, bibliography
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