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Train Customer Service Reps for Success - TD at Work Rachel Armstrong
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Train Customer Service Reps for Success - TD at Work
Rachel Armstrong
Details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. The book details the skills customer service teams need to meet customers' expectations; techniques for training new hires for those skills; and methods to support customer service reps after training.
20 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2021. gada 30. marts |
| ISBN13 | 9781952157813 |
| Izdevēji | American Society for Training & Developm |
| Lapas | 20 |
| Izmēri | 150 × 220 × 10 mm · 117 g (Svars (aptuveni)) |
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