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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management Michael Collins
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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
Michael Collins
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
277 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2019. gada 30. augusts |
| ISBN13 | 9781792401527 |
| Izdevēji | Kendall/Hunt Publishing Co ,U.S. |
| Lapas | 277 |
| Izmēri | 150 × 220 × 10 mm · 614 g (Svars (aptuveni)) |
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