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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Keith Dawson 4. izdevums
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
283 pages, 1, black & white illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2003. gada 20. novembris |
| ISBN13 | 9781578203055 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 283 |
| Izmēri | 152 × 229 × 16 mm · 472 g |
| Valoda | Angļu |