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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction Andrew Waite 1. izdevums
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Andrew Waite
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
497 pages, 1, black & white illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2002. gada 2. janvāris |
| ISBN13 | 9781578200948 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 504 |
| Izmēri | 152 × 228 × 28 mm · 692 g |
| Valoda | Angļu |
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