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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction Andrew Waite 1. izdevums
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Andrew Waite
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
504 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2017. gada 27. jūlijs |
| ISBN13 | 9781138412545 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 504 |
| Izmēri | 150 × 220 × 20 mm · 453 g |
| Valoda | Angļu |
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