Ester Leutenberg

The Conflict Management Skills Workbook Ester Leutenberg Spi edition

Conflict is a basic fact of life. Because conflicts are disagreements resulting from people or groups having differences in attitudes, beliefs, values, or needs, conflict is inevitable. Conflict itself is not a bad thing, as long as the conflict is managed effectively. The self-assessments, exercises, and journaling activities in this book will take participants through a unique Negotiations Model. This model helps participants learn about their beliefs surrounding conflict, identify their preferred style for managing conflict, examine active listening skills, identify the situtations that trigger conflict, and recognize their negotiation style for wht they want and need. This is an excellent resource for counselors and therapists to use with clients. All of the activities are reproducible.