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Call Center Operation: Design, Operation, and Maintenance Sharp, Duane (President, SharpTech Associates, Toronto, Canada)
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Call Center Operation: Design, Operation, and Maintenance
Sharp, Duane (President, SharpTech Associates, Toronto, Canada)
In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call center. It presents key concepts and techniques, including a formal development process, and, stresses the importance of staff selection and training.
318 pages, black & white illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2003. gada 14. aprīlis |
| ISBN13 | 9781555582777 |
| Izdevēji | Elsevier Science & Technology |
| Lapas | 320 |
| Izmēri | 179 × 236 × 16 mm · 539 g |
| Valoda | Angļu |
