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Service Management Principles for Hospitality and Tourism Jay Kandampully Third edition
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Service Management Principles for Hospitality and Tourism
Jay Kandampully
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
277 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2018. gada 22. augusts |
| ISBN13 | 9781524969509 |
| Izdevēji | Kendall/Hunt Publishing Co ,U.S. |
| Lapas | 277 |
| Izmēri | 253 × 203 × 23 mm · 742 g |
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