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Service Management Principles for Hospitality and Tourism Jay Kandampully Second edition
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Service Management Principles for Hospitality and Tourism
Jay Kandampully
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.
327 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2015. gada 25. februāris |
| ISBN13 | 9781465269607 |
| Izdevēji | Kendall/Hunt Publishing Co ,U.S. |
| Lapas | 277 |
| Izmēri | 234 × 192 × 23 mm · 612 g |
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