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Mapping Experiences
James Kalbach
This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
250 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2016. gada 13. maijs |
| ISBN13 | 9781491923535 |
| Izdevēji | O'Reilly Media, Inc, USA |
| Lapas | 384 |
| Izmēri | 196 × 223 × 17 mm · 636 g |
| Valoda | Angļu |
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![Cover for James Kalbach · Mapping Experiences: A Complete Guide to Activating Customer-Centered Collaboration (Paperback Book) [3 Revised edition] (2026)](https://imusic.b-cdn.net/images/item/original/291/9798341672291.jpg?james-kalbach-2026-mapping-experiences-a-complete-guide-to-activating-customer-centered-collaboration-paperback-book&class=scaled&v=1774995621)
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