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Sense and Respond: The Journey to Customer Purpose S. Parry 2005 edition
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Sense and Respond: The Journey to Customer Purpose
S. Parry
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes.
256 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2005. gada 31. maijs |
| ISBN13 | 9781403945730 |
| Izdevēji | Palgrave USA |
| Lapas | 208 |
| Izmēri | 164 × 243 × 16 mm · 476 g |
| Valoda | Angļu |
