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The Psychology of Customer Care: A Revolutionary Approach J. Lynch 1st ed. 1992 edition
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The Psychology of Customer Care: A Revolutionary Approach
J. Lynch
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
274 pages, XVI, 274 p.
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 1992. gada 20. janvāris |
| ISBN13 | 9781349390434 |
| Izdevēji | Palgrave Macmillan |
| Lapas | 274 |
| Izmēri | 150 × 220 × 10 mm · 340 g |
| Valoda | Angļu |
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