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How to Manage the IT Help Desk
Noel Bruton
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.
372 pages
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2017. gada 20. novembris |
| ISBN13 | 9781138435285 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 372 |
| Izmēri | 254 × 194 × 28 mm · 894 g |
| Valoda | Angļu |
