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How to Manage the IT Help Desk Noel Bruton 2. izdevums
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How to Manage the IT Help Desk
Noel Bruton
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.
372 pages, Illustrated
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2002. gada 8. aprīlis |
| ISBN13 | 9780750649018 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 372 |
| Izmēri | 178 × 244 × 21 mm · 734 g |
| Valoda | Angļu |
