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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service John DiJulius Special edition
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John DiJulius
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
208 pages, Illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2003. gada 28. janvāris |
| ISBN13 | 9780814471715 |
| Izdevēji | HarperCollins Focus |
| Lapas | 208 |
| Izmēri | 151 × 228 × 16 mm · 290 g |
| Valoda | Angļu |
