Managing the IT Services Process - Noel Bruton - Grāmatas - Taylor & Francis Ltd - 9780750657235 - 2004. gada 11. augusts
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Managing the IT Services Process


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Takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. This work describes and encourages integration in IT and therefore it is useful for managers involved in the unified process.


256 pages, illustrations

Mediji Grāmatas     Paperback Book   (Grāmata ar mīksto vāku un līmēto muguru)
Izlaists 2004. gada 11. augusts
ISBN13 9780750657235
Izdevēji Taylor & Francis Ltd
Lapas 242
Izmēri 200 × 252 × 13 mm   ·   476 g

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