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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery Sarah Cook
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah Cook
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
208 pages, illustrations
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2012. gada 3. maijs |
| ISBN13 | 9780749465308 |
| Izdevēji | Kogan Page Ltd |
| Lapas | 208 |
| Izmēri | 154 × 233 × 12 mm · 334 g |
| Valoda | Angļu |
![Cover for Sarah Cook · Customer Care Excellence: How to Create an Effective Customer Focus (Paperback Book) [6 Revised edition] (2010)](https://imusic.b-cdn.net/images/item/original/051/9780749457051.jpg?sarah-cook-2010-customer-care-excellence-how-to-create-an-effective-customer-focus-paperback-book&class=scaled&v=1399143619)
