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The Handbook of Customer Satisfaction and Loyalty Measurement Nigel Hill 3. izdevums
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.
290 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2006. gada 28. septembris |
| ISBN13 | 9780566087448 |
| Izdevēji | Taylor & Francis Ltd |
| Lapas | 288 |
| Izmēri | 251 × 181 × 23 mm · 674 g |
| Valoda | Angļu |
Ziemassvētku dāvanas var atgriezt līdz 31. janvārim