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Service Design for Six Sigma: A Roadmap for Excellence Basem El-Haik
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Service Design for Six Sigma: A Roadmap for Excellence
Basem El-Haik
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached.
448 pages, Illustrations
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2005. gada 1. jūnijs |
| ISBN13 | 9780471682912 |
| Izdevēji | John Wiley & Sons Inc |
| Lapas | 448 |
| Izmēri | 162 × 242 × 26 mm · 739 g |
| Valoda | Angļu |
