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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 1996. gada 29. februāris |
| ISBN13 | 9780412786303 |
| Izdevēji | Chapman and Hall |
| Lapas | 192 |
| Izmēri | 323 × 158 × 19 mm · 303 g |
| Valoda | Angļu |
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