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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation - Perfect Phrases Series Robert Bacal Ed edition
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation - Perfect Phrases Series
Robert Bacal
Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.
240 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2005. gada 16. februāris |
| ISBN13 | 9780071444538 |
| Izdevēji | McGraw-Hill Education - Europe |
| Lapas | 240 |
| Izmēri | 150 × 220 × 10 mm · 533 g (Svars (aptuveni)) |
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