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Perfect Phrases for Customer Service, Second Edition Robert Bacal 2. izdevums
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2011. gada 16. janvāris |
| ISBN13 | 9780071745062 |
| Izdevēji | McGraw-Hill Education - Europe |
| Lapas | 256 |
| Izmēri | 132 × 203 × 16 mm · 236 g |
| Valoda | Angļu |
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