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Customer Service Skills for Success Robert W. Lucas 5 Rev edition
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Customer Service Skills for Success
Robert W. Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
320 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2011. gada 1. februāris |
| ISBN13 | 9780071315920 |
| Izdevēji | McGraw-Hill Education - Europe |
| Lapas | 320 |
| Izmēri | 203 × 254 × 15 mm · 734 g |
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