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Moments of Truth Jan Carlzon New edition
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Moments of Truth
Jan Carlzon
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.
160 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 1989. gada 15. februāris |
| Oriģinālā izdošanas datums | 2001 |
| ISBN13 | 9780060915803 |
| Izdevēji | HarperCollins Publishers Inc |
| Lapas | 160 |
| Izmēri | 200 × 161 × 10 mm · 127 g |
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