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![Cover for Rolf Koechl · Kundenzufriedenheit am Beispiel des Reiseveranstalters CA Ferntouristik (Paperback Book) [German edition] (1998)](https://imusic.b-cdn.net/images/item/original/488/9783838608488.jpg?rolf-koechl-1998-kundenzufriedenheit-am-beispiel-des-reiseveranstalters-ca-ferntouristik-paperback-book&class=scaled&v=1408627875)