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![Cover for Michael Kunas · Implementing Service Quality Based on Iso / Iec 20000: 3rd Edition (Paperback Book) [Updated edition] (2012)](https://imusic.b-cdn.net/images/item/original/424/9781849284424.jpg?michael-kunas-2012-implementing-service-quality-based-on-iso-iec-20000-3rd-edition-paperback-book&class=scaled&v=1408594678)
![Cover for Michael Kunas · Implementación De Calidad De Servicio Basado en Iso / Iec 20000 - Guía De Gestión (Paperback Book) [Spanish edition] (2012)](https://imusic.b-cdn.net/images/item/original/533/9781849283533.jpg?michael-kunas-2012-implementacion-de-calidad-de-servicio-basado-en-iso-iec-20000-guia-de-gestion-paperback-book&class=scaled&v=1408594845)
![Cover for Michael Kunas · Implementierung Von Service-qualitat Basierend Auf Iso / Iec 20000 (Paperback Book) [German edition] (2012)](https://imusic.b-cdn.net/images/item/original/311/9781849283311.jpg?michael-kunas-2012-implementierung-von-service-qualitat-basierend-auf-iso-iec-20000-paperback-book&class=scaled&v=1408598683)