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![Cover for Lutz M Kolbe · Customer Knowledge Management: Kundenwissen Erfolgreich Einsetzen - Business Engineering (Paperback Book) [Softcover Reprint of the Original 1st 2003 edition] (2013)](https://imusic.b-cdn.net/images/item/original/520/9783642624520.jpg?lutz-m-kolbe-2013-customer-knowledge-management-kundenwissen-erfolgreich-einsetzen-business-engineering-paperback-book&class=scaled&v=1614278033)
![Cover for Lutz M Kolbe · Customer Knowledge Management: Kundenwissen Erfolgreich Einsetzen - Business Engineering (Hardcover Book) [2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/414/9783540005414.jpg?lutz-m-kolbe-2003-customer-knowledge-management-kundenwissen-erfolgreich-einsetzen-business-engineering-hardcover-book&class=scaled&v=1605380445)