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Cover for Ken Welsh · Customer with a Capital C: Customer-centric Service in a Nutshell (Paperback Book) (2015)

Customer with a Capital C: Custo... (2015)

Cover for Ken Welsh · Customer with a Capital C: Customer-centric Service in a Nutshell (Hardcover Book) (2015)

Customer with a Capital C: Custo... (2015)

Cover for Ken Welsh · Who Killed Customer Care? (Paperback Book) (2014)

Who Killed Customer Care? (2014)

Cover for Ken Welsh · Who Killed Customer Care? (Hardcover Book) (2014)

Who Killed Customer Care? (2014)