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Cover for J.l. Jonathan Tuovinen · Exceeding Expectations: - the Importance of Service Quality in Customer Satisfaction (Paperback Book) (2012)

Exceeding Expectations: - the Im... (2012)

J.l. Jonathan Tuovinen

Cover for J.l. Jonathan Tuovinen · A Polar Bear in the Jungle: the Role Corporate Hubris in the Internationalisation of 'national Darlings' (Paperback Book) (2012)

A Polar Bear in the Jungle: the ... (2012)

J.l. Jonathan Tuovinen