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![Cover for Garston H. Blackwell · From Customer Retention to a Holistic Stakeholder Management System: Living a Vision (Hardcover Book) [2008 edition] (2008)](https://imusic.b-cdn.net/images/item/original/297/9783540774297.jpg?garston-h-blackwell-2008-from-customer-retention-to-a-holistic-stakeholder-management-system-living-a-vision-hardcover-book&class=scaled&v=1608965305)