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![Cover for Christian Otto-Uhlenbruck · Customer Relationship Management. Begriff, Bedeutung und Strategien (Paperback Book) [German edition] (2007)](https://imusic.b-cdn.net/images/item/original/606/9783638725606.jpg?christian-otto-uhlenbruck-2007-customer-relationship-management-begriff-bedeutung-und-strategien-paperback-book&class=scaled&v=1605443936)