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![Cover for Christian Jenewein · Spezifikation von Customer Relationship Management (CRM) Systemen: Ein methodischer Ansatz (Paperback Book) [German edition] (2007)](https://imusic.b-cdn.net/images/item/original/273/9783638730273.jpg?christian-jenewein-2007-spezifikation-von-customer-relationship-management-crm-systemen-ein-methodischer-ansatz-paperback-book&class=scaled&v=1443972668)