Dave Scavuzzo

Understanding The Role Of A Center Call Job Dave Scavuzzo

So, you've accepted a role in a call center. Maybe this is your first time working on the phone. Or maybe you're a grizzled vet of customer service and you're looking for some tips. Either way, this book will help you. This book is going to go over exactly what you can expect in your role, the different types of environments you might face, the individual challenges you'll face at a job level and a managerial level, and how to manage the stress. The author knows what they're looking for, what you may be subject to, and how to please callers and management while hitting your numbers. There's no beating around the bush in this guide-it's straight to the point, direct, and it will make you a better, more successful agent.