Allwell Umunnaehila

Organizational Factors as correlates of Competitive Advantage Allwell Umunnaehila

The Global System for Mobile Communication (GSM) was introduced in the Nigerian telecommunications industry in 2001 after the industry's deregulation in 1992. The mobile telephone network which revolutionized the business, social and economic lives of Nigerians also endangered competition in the industry. Competition among the operators enabled them to deploy their organizational factors of stakeholders, knowledge, innovation, culture and technology management to create competitive advantage for the benefit of the telecommunication consumers. However, the industry is challenged by volatility of quality of service and intermittent network failures which have affected the value of its competitive advantage. This book examines organizational factors as correlates of competitive advantage.