Soon Lean Keng

Caesarean Women's Satisfaction Level: at a Tertiary Teaching Hospital in Malaysia Soon Lean Keng

Patient satisfaction is a health care recipient reaction to salient aspect of the context, process and result of their service experience. It is one of the most frequently reported outcome measure for quality care and provision of health care service. The objectives of the study aims to determine caesarean women's satisfaction levels with regards to the associated factors during hospital stay. This is a cross sectional descriptive study using self-administered questionnaire on 100 post-caesarean women in a tertiary teaching hospital in Malaysia. Pearson correlation analysis revealed a statistically significant with a positive correlation between nurses? attitude (r = 0.095, p > 0.05), nurses? professional skill (r = 0.746, p > 0.05), nurses? professional knowledge (r = 0.745, p > 0.05), and ward environment (r = 0.84, p > 0.05). Although most post-caesarean women expressed overall satisfaction received in hospital, there is a need for an exploratory study in these women to further evaluate satisfaction with regard to various aspects of the cesarean delivery experience.