Ekaterina Tkacheva

Trening Po Rabote S Klientami: Otsenka Effektivnosti Ekaterina Tkacheva Russian edition

Povyshenie urovnya professional'nogo razvitiya rabotnikov stanovitsya aktual'noy zadachey organizatsiy. Osobenno ostro stoit vopros obucheniya personala kachestvennoy rabote s klientami. Kompanii, zanimayushchiesya servisnym i torgovym obsluzhivaniem, vkladyvayut bol'shie sredstva v obuchayushchie programmy, poetomu pered nimi stoit vopros ob otsenke effektivnosti vlozheniy. Slozhnost' otsenki obucheniya personala zaklyuchaetsya v mnogoobrazii poluchaemykh rezul'tatov: ekonomicheskikh, sotsial'nykh, potrebnostnykh, tselevykh. V dannoy rabote rassmatrivayutsya voprosy soderzhaniya effektivnosti menedzhmenta, a takzhe predlagaetsya tekhnologiya otsenki potrebnostnoy effektivnosti treninga po rabote s klientami, poskol'ku udovletvorenie potrebnostey uchastnikov treninga i lits, zanimayushchikhsya ego organizatsiey yavlyaetsya osnovoy dlya dostizheniya sotsial'no-ekonomicheskikh rezul'tatov deyatel'nosti organizatsii. Prednaznacheno dlya studentov, aspirantov, prepodavateley vuzov, a takzhe rukovoditeley lyubykh khozyaystvennykh organizatsiy i spetsialistov sluzhb upravleniya personalom.