Indrani Mukherjee

Emotional Intelligence in Relation to Role Conflict and Happiness: a Study on Information Technology Professionals Indrani Mukherjee

The Information Technology (IT) Professionals of India, while envied for their huge package and frequent visits in abroad, are also sympathized upon for their heavy workload, irregular work hours, shift duties, strenuous nature of job and constant need for up-gradation of knowledge. This book depicts a research attempt to assess their level of Work-Family Role Conflict, Quality of Work Life, Happiness and Emotional Intelligence. It also focuses on the interplay of all the variables. It emerges out that possession of greater amount of Emotional Intelligence, on one hand, tunes down the Work-Family Role Conflict and on the other hand, enhances Quality of Work Life and sense of Happiness among workers. Moreover, Females have been found to possess greater amount of Emotional Intelligence and suffer less from Role Conflict.