Ben De Young

Delivery of Negative Feedback in the Workplace: the Use and Effectiveness of the Dutch Conflict Management Styles Ben De Young

Performance monitoring is an important aspect of many leadership and management roles in the workplace. Given the reluctance widely reported by managers to provide negative feedback due to its perceived difficulty and possible negative consequences recent research has aimed to investigate and identify effective strategies for the delivery of such feedback. To date the benefit of various conflict management styles has not been examined in situations involving the potential for conflict, i.e., the delivery of negative feedback. The present study attempted to examine the value of the DUTCH conflict management styles and present suitable strategies for use by managers in a workplace situation which involved the identification of a performance issue with a subordinate and the potential to deliver negative feedback.