Yasir Ashraf

Business Process Management - A Comparison Between the Change Initiative Business Process Reengineering and the Continuous Improvement Method Six Sigma Yasir Ashraf

Diploma Thesis from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: 2.0, University of Applied Sciences Essen, language: English, comment: In the course of globalisation, increasing homogeneity of products, and a change from the seller's to a buyer's market, companies have yet to face bigger challenges than ever before. Increasing competition leads the companies to focus more on their price-quality ratio of their products and services for the sake of competitive advantage. To achieve the basic goal of organisations and profit-maximising firms, namely customer satisfaction, an effective and efficient Business Process Management (BPM) has received more attention in today's ever-changing world. , abstract: On the one hand, it is often said that the manufacturing and service companies in the industrialised countries are well organised, the business processes are well managed, so the companies are able to work effectively and efficiently. On the other hand, a lot of companies, even big corporations, have gone bankrupt over the last years, because of their confusing and inefficient business process organisation, which also led the management to take wrong decisions. So how do these two statements match? Hence it has become more important for companies, especially for those which are globally organised, to focus on their business processes to either optimise or eliminate the one which adds no value. In this context it is an important approach to find out, in what way the most important methods of BPM, BPR, and Six Sigma can help organisations to face the challenges of today's turbulent marketplaces.