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Total Quality Management in Information Services - Information Services Management Series Guy St. Clair Reprint 2012 edition
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Total Quality Management in Information Services - Information Services Management Series
Guy St. Clair
Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 1997. gada 19. marts |
| ISBN13 | 9783598243684 |
| Izdevēji | De Gruyter |
| Lapas | 286 |
| Izmēri | 155 × 230 × 230 mm · 552 g |
| Valoda | Vācu |
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