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Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science - Springer Proceedings in Business and Economics 2020 edition
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Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science - Springer Proceedings in Business and Economics
Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs.
403 pages, 98 Tables, color; 92 Illustrations, color; 28 Illustrations, black and white; VIII, 403 p
| Mediji | Grāmatas Hardcover Book (Grāmata ar cieto muguriņu un vāku) |
| Izlaists | 2019. gada 26. novembris |
| ISBN13 | 9783030309664 |
| Izdevēji | Springer Nature Switzerland AG |
| Lapas | 403 |
| Izmēri | 150 × 220 × 20 mm · 752 g |
| Valoda | Vācu |
| Redaktors | Chen, Weiwei |
| Redaktors | Qiu, Robin |
| Redaktors | Yang, Hui |
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