Mark a Russo Itil V3

Cloud Service Level Agreements for Business Professionals Mark a Russo Itil V3

A BASIC GUIDE TO THE CHALLENGES OF MOVING TO THE CLOUD FOR BUSINESS PROFESSIONALSThis book is not another Cloud Security Theory book, it is a practical and how-to volume for both the Cloud Service Customer (CSC) and Cloud Service Provider (CSP) negotiate the Cloud Service Level Agreement (CSLA) based on defined terms and metrics. This is more than a high-level description of "risks and challenges" involved in entering into a true CSLA. It is a "down in the weeds" approach with nearly 100 specific Service Level Objectives (SLO)-the next level down--with suggested metrics that get you started on Day 1. In this book we explore some of the challenges and possibilities of using a cloud solution to fortify and protect your critical data and Intellectual Property. Mr Russo has over 20 years in DOD in the areas of Program Management, Cybersecurity, Intelligence, and System Engineering. He makes the seemingly complex easy to understand as he walks you (and your IT staff) through developing, creating, and understanding what a good CSLA looks like. He provides a detailed checklist with numerous example to draw from. The objective is to give you, your company or agency a good start-point to take on the challenges of THE CLOUD.