Customer Astonishment: 10 Secrets to World-Class Customer Care - Darby Checketts - Grāmatas - Robert D. Reed Publishers - 9781931741682 - 2010
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Customer Astonishment: 10 Secrets to World-Class Customer Care New edition


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In competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. This book show you how.


148 pages

Mediji Grāmatas     Paperback Book   (Grāmata ar mīksto vāku un līmēto muguru)
Izlaists 2010
ISBN13 9781931741682
Izdevēji Robert D. Reed Publishers
Lapas 200
Izmēri 154 × 227 × 8 mm   ·   267 g

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