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Customer Astonishment: 10 Secrets to World-Class Customer Care Darby Checketts New edition
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Customer Astonishment: 10 Secrets to World-Class Customer Care
Darby Checketts
In competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. This book show you how.
148 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2010 |
| ISBN13 | 9781931741682 |
| Izdevēji | Robert D. Reed Publishers |
| Lapas | 200 |
| Izmēri | 154 × 227 × 8 mm · 267 g |
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