Catherine Mattiske

Listen and Be Listened To: Get Inside the Customer's Mind Catherine Mattiske

Listen and Be Listened To combines self-study with realistic workplace activities to provide you with the key skills and techniques of effective and enhanced listening. You will learn to build more effective work relationships with your co-workers and leaders by tuning into key communication messages and responding appropriately. You will learn tips, tricks and techniques to boost active listening capability and discover that effective listening helps command respect from both the speakers and listeners point of view. Our unique view of the world and personal style - based on our values, beliefs, attitudes and behaviors - affects how we act, perceive information, and communicate with others. It also influences the way we listen and how others listen to us. When we expect to hear certain things, we may pay attention to only what interests us. Our perception about a person, situation or subject influences our reception of information and how much attention we choose to pay. Listen and Be Listened To breaks down the art and skill of active listening which is critical to building and maintaining effective working relationships. Listen and Be Listened To includes an impactful 'Listening Tips' Wall Chart, provided as a free download.