Pastāsti draugiem par šo preci:
The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics - Emerald Points Whyte, Grafton (University of Namibia, Namibia)
The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics - Emerald Points
Whyte, Grafton (University of Namibia, Namibia)
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
160 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2018. gada 18. oktobris |
| ISBN13 | 9781787696068 |
| Izdevēji | Emerald Publishing Limited |
| Lapas | 160 |
| Izmēri | 128 × 197 × 13 mm · 178 g |
| Valoda | Angļu |
Ziemassvētku dāvanas var atgriezt līdz 31. janvārim