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Assessing Service Quality: Satisfying the expectations of library customers
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Mediji | Grāmatas Paperback Book (Grāmata ar mīksto vāku un līmēto muguru) |
| Izlaists | 2015. gada 31. maijs |
| ISBN13 | 9781783300594 |
| Izdevēji | Facet Publishing |
| Lapas | 232 |
| Izmēri | 280 × 218 × 15 mm · 610 g |
| Valoda | Angļu |
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